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FAQS
What areas do you service?
Greater Toronto Horseshoe area, York region, Barrie, Pickering, Mississauga
Do you charge for travel time?
Yes, we charge our hourly rate even if we are simply travelling to your site. But we do not charge for travel after the call is completed.
What is Managed IT Service?
As the owner of a business, you need to keep your computers, networks, and software running smoothly. Managed IT services are like hiring a team of experts to take care of all your technology needs, so you don’t have to worry about it.
Here’s a quick breakdown of the benefits:
- Peace of Mind: You can focus on your business while the IT experts handle everything from fixing issues to preventing problems before they happen.
- Cost Savings: Instead of paying for expensive repairs or hiring full-time IT staff, you get a predictable monthly fee that covers all your IT needs.
- Expert Support: You have access to a team of professionals who are always up-to-date with the latest technology and best practices.
- Increased Productivity: With reliable IT systems, your employees can work more efficiently without interruptions.
- Security: Managed IT services include robust security measures to protect your data and systems from cyber threats.
In essence, managed IT services are like having a dedicated IT department that ensures your technology works seamlessly, allowing you to concentrate on growing your business.
What are your rates?
We generally charge $150/hr CAD for both remote and onsite technical support.
How will I know if Managed IT Services is right for me?
Generally speaking, managed IT services is the way to go in this day and age. However, it doesn’t mean its the right thing for you or your business. That’s why having a good discussion with an honest provider goes a long way. A good provider will explain the benefits, disadvantages, limitations, risks, and rewards based on an objective assessment of your business and the business needs you highlight. If you’re handling your own IT, then perhaps just a helping hand from time to time would be appropriate, or maybe just a little of this or a little of that would work. Call us and we’ll sit down and chat.
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Unlock the Power of Practical IT Solutions
At OnSiteHelp, we specialize in practical, reliable IT solutions that empower your business to run seamlessly.
Our mission is to deliver effective, transparent support designed to meet your unique needs—whether you’re looking to streamline operations, enhance cybersecurity, or offload tech management to a team you can trust.